Our simple mission is to build the best possible products. We always seek to use the most advanced materials, technology and production methods. Sweet Protection AS warrants all products to be free of defects in material or workmanship for a period of two (2) years from the date of purchase.
If a Sweet product fails due to defects in craftsmanship or materials, within the warranty period, we will repair or replace the product free of charge. For detailed information please see the guideline below and/or the product specification following the product.
If you have any questions regarding our services or guarantees, please feel free to contact our service centre by e-mail at:
firstname.lastname@example.org (Please remember to state your full name and address on all inquiries)
For information on the GORE-TEX® Guaranteed to Keep you Dry® Promise, please visit this page.
THE WARRANTY PROCESS
Service is the sweetprotection.com website operated by Active Brands AS
Before you return any product you must contact Sweet by phone or e-mail to obtain a return authorization
Ensure that the returned product is washed, clean and dry before shipping. Dirty and/or foul smelling garments/helmets will be returned unprocessed or may delay the process with an additional surcharge.
Remember to include a note with your name, address and phone number AND, make sure to include a short statement explaining the warranty problem.
Alternatively, you may also return your product to the store from where you originally purchased the product. Any Sweet dealer is able to handle the warranty process on your behalf.
NOTE: Damage due to wear and tear, misuse or neglect is not covered under warranty, but may be repairable for a reasonable fee. Please contact our warranty department if you have any questions.
Sweet Protection guarantees our latex gaskets to be free from defects at the time of purchase only. Latex gaskets need tender love and care to function properly over time. We suggest using 303, Seal Saver or other protectants to maintain a flexible, comfortable and dependable gasket. Direct sunlight breaks down the latex, so we also recommend doing your best to limit exposure of these gaskets to harmful UV (Ultraviolet) rays. Please feel free to contact us if you need help finding a replacement gasket or a service center near you that could help with the repair.