Introduction
These Terms of Sale apply to all sales of products from the Active Brands brands (Johaug, Kari Traa, Dæhlie, Sweet Protection) to consumers. Together with your order, as confirmed in an order confirmation, these Terms of Sale form the complete agreement for the purchase.
You must be at least 18 years old to shop at www.sweetprotection.com. If you are under 18, a person of legal age, such as a parent or guardian, must make the purchase for you. To access My Account, you must register as a user of the webshop. The account is free of charge. You can close your account at any time by sending a request to customer service.
Payment is made by debit card, credit card, PayPal or Klarna invoice. The terms for PayPal's services are available from PayPal. The terms for Klarna's services are available from Klarna. Questions about payment can be directed to Klarna or PayPal directly, or to the webshop.
Consumer purchases are governed by, among others, the Norwegian Consumer Purchases Act, Cancellation Act, Marketing Control Act, Personal Data Act and E-Commerce Act. Follow the links to the laws for more information about your rights and obligations when making a purchase. Where these Terms of Sale require something to be in writing, this requirement is met by e-mail, text message (SMS), letter or similar.
1. Parties
The seller is Active Brands AS, Nydalsveien 24, 0484 Oslo, Norway, webshop@activebrands.com, tel. +47 56 51 98 08, company reg. no. 995 767 813, hereinafter referred to as "we", "our", "us" or "the seller". The buyer is the person stated as the buyer in the order, hereinafter referred to as "you", "your" or "the buyer".
2. Ordering and contract process
Your order is binding once it has been registered on our server. We are also bound by your order if it does not deviate from what we have offered in the webshop, in our marketing or otherwise. You may still withdraw from the purchase in accordance with the Cancellation Act, see section 8. When we receive your order, we confirm it and automatically send you an order confirmation.
Please read the order confirmation carefully when you receive it and check that it matches your order. Any discrepancy between your order and the order confirmation is considered a new offer from us, which you may accept or decline. You may still rely on your original order as long as it is in line with what we offered. Exceptions may apply, see section 3.
3. Information in the webshop and sold-out items
We aim to provide information about our products that is as accurate as possible. However, we reserve the right to correct typographical and printing errors, which may mean that we cannot deliver in accordance with the information in the webshop, in our marketing or otherwise. Offers apply while stocks last or within the stated offer period.
We reserve the right to cancel all or part of your order if a product is sold out. In that case we will notify you, if possible together with information about what we can offer instead. You may then accept our new offer or cancel the order. We also reserve the right to cancel orders intended for resale. We reserve the right to change the delivery method if necessary. Information related to your order will then be shared with the selected carrier.
4. Prices
All prices in the webshop are shown in EUR, SEK, DKK. VAT rates vary from country to country, so the VAT on your order is based on where your order is delivered. You'll always see the correct price, including VAT, at checkout before you pay. Shipping costs are excluded. Prices are subject to change without further notice if VAT rate, taxes and/or other duties change. VAT is automatically deducted on deliveries to Svalbard & Jan Mayen at checkout. You may be charged import duties by your country. Please note that we are not responsible for those charges, nor can we predict if your order will be subject to import duties. Please consult your local customs office for more information.
Price changes occurring after the time of order that are not due to error shall not have retroactive effect. In the event of a material typographical or printing error on our part, in advertisements or in the webshop, amounting to more than 15% of the normal retail price, we may unilaterally amend, delete or reject the order. This applies even if you have received an order confirmation. Such errors shall be corrected within a reasonable time after their discovery.
5. Payment
You can pay securely by debit card, credit card, PayPal or Klarna invoice. The amount is charged according to the payment method you choose. For card payments, the amount is charged directly to the card before you receive the goods.
For goods made to order (Team or Partner purchases), the amount for these goods is charged at the time of purchase. This is a made-to-order purchase, which entitles us to require advance payment. Any stock items in the same order are charged when they are shipped. All card information is stored in accordance with the card companies' regulations. If an authorization cannot be made, we reserve the right to reject the payment, and the order cannot be completed.
If you pay by invoice, Klarna will send the invoice by e-mail after the purchase, with the due date stated during checkout. No additional fees apply as long as the due date is met. You must always provide your full national identity number when paying with Klarna invoice. Klarna will assess whether you can purchase for the selected amount, mainly based on your payment history with Klarna, the amount of the purchase and external information from a credit reference agency (a copy letter is sent when such information is obtained). If the invoice purchase is not approved, you can complete the order with another payment method we offer. If you have questions about the assessment, please contact Klarna. Buyers under 18 cannot pay by invoice.
6. Delivery and delay
Goods are shipped from our warehouse in Landvetter, Sweden, with our carrier PostNord. We do not use air freight. Normal delivery time is 2–7 business days after the order. Allow extra time around holidays and weekends.
We bear the risk for the products until you have taken them over, that is, when you have collected them from the pick-up point. If delivery is delayed, we will inform you as soon as we know, together with information on when delivery can take place. For partial deliveries, you are only charged for the goods delivered. You can track your order via the tracking link in the shipping confirmation.
7. Inspection of the products
When you receive the products, you should check as soon as possible that the delivery matches the order confirmation, that the products have not been damaged in transit, and that they have no other faults or defects.
8. Right of cancellation
You may cancel the agreement without giving a reason within 14 days after you have received the goods and we have fulfilled our duty to provide information under the Cancellation Act. If information about the right of cancellation has not been provided, the deadline expires 12 months after the end of the original cancellation period. You must notify us if you use the right of cancellation. The deadline is met if the notice is sent before it expires. There are no formal requirements for the notice, but it should be in writing for evidential reasons. If the conditions for cancellation are met, we will refund all costs you have been charged.
You must pay the return costs yourself, unless we have breached the agreement or have delivered a replacement item because the ordered item was unavailable. The right of cancellation requires that the goods are returned in the same condition as when you received them, that is, in their original and undamaged packaging and unused. Products must be returned to us within a reasonable time. We will refund the amount within 14 days of receiving the product, via the payment method used for the purchase.
Exceptions to the right of cancellation: Purchases of goods made to order (Team or Partner purchases) are considered made-to-order purchases, and the right of cancellation does not apply.
9. Returns
If you want a different size or have changed your mind, you can return the product for a refund. Unfortunately, we cannot exchange items. If you want an exchange, please place a new order.
If a product is returned in an unacceptable condition or in breach of the rules below, we have the right to refuse a refund. We will resell the item, so it is important that we receive it back as it was delivered. Returns are registered in our returns portal. After registering, you will receive a QR code/return label to show at the drop-off point for printing a label, or a return label by e-mail that you can print yourself.
To return a product, the following must be met:
The products are unused and unwashed.
All tags are attached.
The original packaging is intact.
Nothing has been taped, written or similar on the original packaging.
The product is complete, with all accessories included (for example a case for goggles or glasses).
Keep the receipt showing that the parcel was sent, in case the return is lost in transit.
Products purchased in a Team or Partner shop are considered made-to-order purchases, and the right to return or exchange does not apply.
10. Complaints about defects and deadline for claims in the event of delay
If the product has a defect, you must notify us within a reasonable time after discovering it that you wish to make a claim. This must be done no later than two months after you discovered the defect. Complaints must be made in writing via our website.
11. Buyer's rights in the event of delay and defects
If the product has a defect, or the seller does not deliver the product or delivers it late, and this is not due to the buyer or circumstances on the buyer's side, the buyer may exercise the remedies in chapters 5 and 6 of the Norwegian Consumer Purchases Act. In the event of a defect, the buyer may withhold payment, choose between repair and replacement, demand a price reduction, terminate the agreement and claim compensation. In the event of delay, the buyer may withhold payment, demand performance, terminate the agreement and claim compensation.
12. Seller's rights in the event of breach by the buyer
If the buyer does not pay or fulfil other obligations under the agreement, and this is not due to the seller or circumstances on the seller's side, the seller may, depending on the circumstances, exercise the remedies in chapter 9 of the Norwegian Consumer Purchases Act. If the buyer does not pay, the seller may uphold the purchase and demand payment. In the event of material non-payment or other material breach, the seller may terminate the agreement, unless the purchase price has been paid. The seller may also terminate the purchase if the buyer does not pay within a reasonable additional deadline set by the seller.
13. Personal data
We care about privacy and security for our customers. Your contact details are used to handle shipping, warranties, complaints and cancellations. We do not send you marketing unless you have consented to receive newsletters or SMS from us. We only store your postal address, phone number and e-mail address, which is the information we need to register you and send you goods.
For details on how we process personal data, see our Privacy Policy and our Terms of Use. Your purchase history is not deleted but is stored in My Account so that you have access to your order history. You are entitled to have your data anonymized. Please contact customer service to do so.
14. Retention of title
We retain ownership of the delivered products until the purchase price, including interest and costs, has been paid in full.
15. Disputes
The parties shall try to resolve any disputes amicably. If this is not successful, you may file a complaint with the Norwegian Consumer Council. All disputes shall be resolved under Norwegian law. By purchasing from Active Brands' webshops, you accept that Norwegian law applies. If the matter is brought before the courts, it shall be decided in your legal venue, normally where you live. More information is available from the Norwegian Consumer Council and the Norwegian Consumer Authority.
16. Cookies
The website uses cookies. A cookie is a small text file that stores information on your device. We use cookies to improve the functionality and usability of the website. You can disable cookies in your browser settings.
17. Links
The website may contain links to other websites. Active Brands AS is not responsible for the content or privacy practices of these websites.
18. Reporting
If you see inappropriate content or have questions about these terms, please contact us.
19. Copyright
Active Brands AS removes or disables access to material that infringes copyright. If you believe that content infringes your copyright, please contact us.
20. Breach
Active Brands AS reserves the right to take legal action in the event of a breach of these terms, including blocking access to the website.
21. Force majeure
Events such as war, natural disasters, strikes, public decisions, failed deliveries from subcontractors and similar events beyond the control of Active Brands AS, which could not reasonably have been foreseen, are considered force majeure. Active Brands AS is then released from its obligations under the agreement.
22. Campaigns
The terms below apply to all campaigns, unless otherwise stated.
Only one unique campaign per order.
Applies only to selected and specified products/colors.
The offer cannot be combined with discount codes, coupons or other offers.
If you return part of a campaign purchase, the refund will be calculated based on the regular price of the items you keep, so that the discount terms on which the campaign was based no longer apply.
23. Use of AI-generated images
We use both traditionally photographed and AI-generated images in our webshop. AI images are primarily used for environment and mood images, such as campaign banners and inspirational content.
To assess the product's actual appearance, such as color, fit and details, we recommend that you rely on the product photos and the product description on the product page. If an image is heavily digitally edited or AI-generated in a way that may differ from reality, we label it as an illustration.
Last updated: October 8th, 2026